Shipping policy

Shipping Policy

Last updated: August 7, 2026

Ready-to-Ship Orders

Ready-to-ship items are typically processed within 5–7 business days, excluding weekends and holidays.

Once your order ships, you’ll receive an email with tracking information.

Standard U.S. delivery generally takes 3–7 business days after dispatch, depending on the carrier and destination.

Shipping rates are calculated at checkout unless otherwise noted on the product listing.

Custom & Made-to-Order Items

Custom and made-to-order items may require additional processing time.

Estimated production timelines are listed in the individual product description. Processing times may vary during busy seasons or for more complex designs.

You’ll receive tracking information once your finished item ships.

Floral Preservation Orders

Floral preservation orders follow a different shipping process.

Customers are responsible for shipping their flowers to Handmade by Theia.

Detailed packing and shipping instructions are provided after booking or purchase.

For fresh flowers:

  • Ship flowers as soon as possible after your event.
  • Overnight or express shipping is strongly recommended.
  • Flowers should be shipped completely dry.
  • Do not add water or damp materials.
  • Wrap stems loosely in dry paper towels.
  • Lightly cushion the bouquet with tissue paper or packing paper.
  • Use a sturdy box with enough padding to prevent movement.
  • Avoid packing peanuts.
  • All flower shipments should include tracking.

Handmade by Theia is not responsible for flowers that are lost, delayed, damaged, wilted, or otherwise affected while in transit to the studio.

Return Shipping for Floral Preservation

U.S. return shipping for the completed floral preservation keepsake is included unless otherwise stated on the product listing.

Once your finished preservation piece is ready to ship, you’ll receive tracking information by email.

Shipping Address

Please carefully review your shipping address before placing your order.

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order is resent.

Carrier Delays

Once a package has been accepted by the shipping carrier, delivery timelines are outside Handmade by Theia’s direct control.

Delays caused by the carrier, severe weather, service disruptions, or other circumstances outside the studio’s control may occur.

If tracking shows that a package has been delivered but you cannot locate it, please contact the carrier first and then email handmadebytheia@gmail.com if additional assistance is needed.

Damaged Packages

If your finished order arrives damaged, contact handmadebytheia@gmail.com within 7 days of delivery.

Please include:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the shipping box and packaging

Please keep all packaging until the issue has been reviewed.

Local Pickup

Local pickup is not currently available unless specifically arranged in advance.

International Shipping

Standard checkout is currently intended for U.S. orders.

For international shipping inquiries, email handmadebytheia@gmail.com before placing an order so availability and shipping costs can be confirmed.

Questions

For shipping questions or help sending flowers for preservation, email:

handmadebytheia@gmail.com

A response is typically provided within 1–2 business days.