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Shipping policy
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Shipping Policy
Last updated: July 2025
Processing Time
- All orders are processed within 5-7 business days (excluding weekends and holidays).
- Custom and made-to-order items may take longer—any extended processing times will be noted in the product description.
- You’ll receive an email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
- Shipping rates are calculated at checkout based on your location and order size.
- Standard shipping typically delivers within 3-7 business days after dispatch (within the U.S.).
- Expedited shipping may be available at checkout for an additional fee.
Local Pickup
- Local pickup is not available at this time.
International Shipping
- We currently only ship within the United States.
- For international shipping inquiries, please contact us at handmadebytheia@gmail.com before ordering.
Order Issues & Delays
- Handmade by Theia is not responsible for shipping delays caused by carriers, weather, or customs.
- If your tracking shows delivered but you haven’t received your package, please contact the shipping carrier first.
- Need help? Email us at handmadebytheia@gmail.com—we’re happy to assist.
Address Accuracy
- Please double-check your shipping address at checkout. We are not responsible for lost packages due to incorrect addresses provided by the customer.