Refund policy

Last updated: August 7, 2026

Handmade by Theia wants you to be happy with your purchase. Because the shop includes both ready-to-ship items and custom floral preservation work, return eligibility depends on the type of order.

Ready-to-Ship Items

Eligible non-personalized, ready-to-ship items may be returned within 14 days of delivery.

To request a return, email handmadebytheia@gmail.com with your order number and reason for the return.

Approved returns must be shipped back within 7 days of approval.

Items must be unused, in their original condition, and returned with their original packaging.

Unless the item arrived damaged, incorrect, or there was an error with the order, return shipping costs are the buyer’s responsibility.

Custom & Personalized Items

Custom, personalized, made-to-order, and name-personalized items are final sale and are not eligible for return or exchange unless they arrive damaged or there was an error with the order.

Floral Preservation Orders

Floral preservation pieces are custom-made using flowers provided by the customer and are final sale once preservation work has begun.

Flowers are natural materials and may change during the drying and preservation process. Natural variations can include:

  • White flowers becoming ivory or cream
  • Pink flowers deepening or shifting warmer
  • Red flowers darkening toward burgundy
  • Older or delicate blooms developing brown areas
  • Changes in flower shape or texture
  • Small bubbles or other minor variations in handmade resin

These natural characteristics are not considered defects.

Because every arrangement is designed individually by hand, exact flower placement and final appearance may vary.

Floral Preservation Reservation Deposits

Reservation deposits for wedding and floral preservation dates are non-refundable because they reserve space on the preservation calendar.

When possible, a reservation may be moved to another available date with advance notice. Date changes are subject to availability.

The reservation deposit is applied toward the final preservation order.

Cancellations

Ready-to-ship orders may be cancelled before fulfillment begins when possible.

Custom or made-to-order items may only be cancelled before work has started.

Once work has begun on a custom or floral preservation order, the order cannot be cancelled or refunded.

Reservation deposits remain non-refundable.

Damaged, Incorrect, or Missing Items

If an order arrives damaged, incorrect, or with missing pieces, email handmadebytheia@gmail.com within 7 days of delivery.

Please include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A brief description of the issue

Handmade by Theia will review the issue and determine the appropriate resolution, which may include repair, replacement, or refund.

Please keep the original packaging until the claim has been resolved.

Refunds

Once an eligible return is received and inspected, approved refunds will be issued to the original payment method.

Please allow several business days for your bank, credit card provider, Shop Pay, or other payment provider to post the refund after it has been processed.

Original shipping charges are non-refundable unless the return is due to damage, an incorrect item, or an error with the order.

Questions

For return, refund, cancellation, or order questions, contact:

handmadebytheia@gmail.com

A response is typically provided within 1–2 business days.